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Privacy and Email Policy

Effective date: 7 April 2025

Who We Are

We are Energyline Limited, a New Zealand registered company trading as Innovation Factory. This policy applies to our websites, software platforms, email communications, and related services.

Information We Collect

We collect information to operate effectively and provide you with the best experience. This includes:

  • Personal Data: Information you voluntarily provide such as your name, email address, phone number, and company details when you register, subscribe, or contact us.

  • Usage Data: Information collected automatically like IP address, browser type, and pages visited on our site.

  • Communication Preferences: Your preferences regarding email subscriptions or marketing communications.

We do not knowingly collect personal data from children under the age of 13.

How We Use Your Information

We use your information to:

  • Provide and improve our products and services

  • Communicate with you about your account or enquiries

  • Send newsletters, updates, and promotional material (only with your consent)

  • Ensure site and system security

  • Analyse website usage and improve user experience

Disclosure of Information

We may share your information with:

  • Trusted service providers for tasks such as hosting, analytics, or payment processing

  • Law enforcement or regulators if legally required

  • Successor entities in the event of a merger, acquisition, or restructuring

We do not sell your personal data to third parties.

Use of Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and understand site usage. You can manage cookie preferences in your browser settings.

Email Communications

You may opt in to receive communications from us. You can unsubscribe at any time using the link in our emails or by contacting us directly. We do not share your email with third parties for marketing without your explicit consent.

Security

We apply reasonable technical and organisational measures to protect your data. However, no method of online transmission or storage is completely secure. We recommend exercising care when sharing information online.

Use of AI

We may use artificial intelligence (AI) technologies to support our service delivery. We do not provide proprietary or confidential information to public AI models. When needed, we use secure one-way models (e.g., Amazon Bedrock) that do not retain or reuse your data. For more details, please refer to our Use of AI Policy.

Your Rights and Choices

You can:

  • Access or update your personal information

  • Request deletion of your data

  • Opt out of marketing communications

  • Contact us with any questions or complaints

Governing Law

This policy is governed by the laws of New Zealand. Any disputes will be handled under New Zealand jurisdiction.

Updates to this Policy

We may update this policy from time to time. The updated version will be published on our website with a revised “Effective Date.” Continued use of our services means you accept the revised terms.

Contact us

If you have questions or concerns, please contact us:

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Energyline Limited (Innovation Factory)
202a Cumnor Terrace
Woolston
Christchurch 8023
customercare@energyline.net

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